Downloads & Support

Standard products in stock ship within 3-5 business days. For bulk orders (50+ units), lead time is typically 2-4 weeks depending on configuration. Custom OEM/ODM orders require 4-8 weeks. Contact our sales team for exact delivery schedules.

Yes, we provide comprehensive OEM/ODM services including: custom BIOS and boot logo, modified I/O configurations, custom enclosure colors and branding, pre-installed OS and software, custom packaging and labeling. Minimum order quantities apply depending on the level of customization. Contact us for details.

All Yinestar products come with a standard 2-year warranty covering manufacturing defects. Extended warranty (3 or 5 years) is available for purchase. Warranty covers hardware components and does not include damage from misuse, unauthorized modification, or natural disasters. RMA process typically takes 5-10 business days.

Yes, most of our x86-based products (Panel PCs, Box PCs, Rugged Tablets) support mainstream Linux distributions including Ubuntu 20.04/22.04 LTS, CentOS 7/8, and Debian 11/12. We provide Linux driver packages and can pre-install your preferred Linux distribution. Our Android AIO products run Android 12.

Operating temperature varies by product line: Standard Panel PCs: -10°C to 60°C. Embedded Box PCs: -20°C to 70°C (wide temp models). Rugged Tablets: -20°C to 60°C. POS Systems: 0°C to 40°C. All products undergo thermal testing at our factory. For extreme temperature requirements, contact us for custom thermal solutions.

Yes, we ship worldwide via DHL, FedEx, UPS, and sea freight. Shipping costs depend on destination, weight, and urgency. We handle all export documentation and can provide certificates of origin. For large orders, we recommend sea freight for cost savings (typical transit: 15-30 days to most destinations).

Our products carry the following certifications: CE (European conformity), FCC Class A (US electromagnetic compatibility), RoHS (hazardous substances restriction), and CCC (China Compulsory Certification) where applicable. Select models also have UL, CB, and ATEX certifications. Specific certification details are listed on each product page.

We offer multiple support channels: Email support (response within 24 hours on business days), online inquiry form on our website, dedicated account manager for volume customers, remote diagnostic assistance via TeamViewer/AnyDesk, and comprehensive product documentation and driver downloads on our support page. For urgent issues, contact your regional sales representative directly.